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Privacy Policy

Personal details provided such as your name, address, email address and the gift recipient information are only collected for the purpose of processing and despatching your order. We will never sell or disclose any of this information to other businesses or third parties, except as required by law.

If you have provided your email address, we may email you special offers from time to time. If you do not wish to receive our emails you may opt out at any time by selecting unsubscribe at the bottom of the email or emailing us at info@urbanproducts.com.au

Payment Security

Urban Products Pty Ltd accepts Visa and MasterCard. Your credit card details are used for the sole purpose of processing your order and we do not store any credit card information in our system.

Urban Products Pty Ltd takes the security of our customers very seriously. We have created a secure ecommerce environment using Secure Sockets Layer technology (SSL). The SSL technology is the industry standard and offers the highest level of encryption available. It ensures your personal information and credit card details are secure and protected.

If you have any questions regarding information, privacy and security, please Contact Us.

 

Protecting Your Privacy

At Urban Products Pty Ltd, we are 100% committed to protecting the privacy and security of our customers and visitors to our website.

 

For all our services, the data controller — the company that’s responsible for your privacy— Urban Products Pty Ltd.

 

Collecting your personal information:


At all time we try to only collect the information we need for the particular function or activity we are carrying out.

 

The main way we collect personal information about you is when you give it to us. For example, we collect personal information such as contact details, orders and complaints.

 

Collecting through our website:

Urban Products has its own public website – www.urbanproducts.com.au and www.urbanproducts.co.nz. There are a number of ways in which we collect information through our website.

 

Analytics

We use Google Analytics and Sprout Social to collect data about your interaction with our website. Both Google Analytics and Sprout Social are hosted by a third party. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include:

-       Your device’s IP address (collected and stored in anonymized format)

-       Device screen size

-       Device type, operating system and browser information

-       Geographic location (city and country only)

-       Referring domain and out link if applicable

-       Search terms and pages visited

-       Date and time when website pages were accessed

 

Cookies

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.

 

Payment Information

We use your payment information to take payments and give refunds. This is stored so that we can perform our contract with you when you make an order and so that if required, we can refund you.

We store your payment information to prevent and detect fraud against either you or Urban Products.

Your payment information is securely stored.

 

Your Contact History with Us

This includes conversations we have had over the phone, email, instant chat or via social media.

We do this so that we can provide the best service possible with our customers and train our staff.

 

Social Networking Services

We use social networking services such as Facebook, Instagram and Pinterest to communicate with the public about our work. When you communicate with us using these services, we may collect your personal information but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies.

 

Purchase History and Saved Items

What you’ve bought and what you’ve stored in your basket from time to time. We store this so that we can sell you products, provide customer service, support and handle returns and to help us find out what you and other customers like.

 

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

         .        Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

         .        Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

         .        Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

         .        Companies approved by you, such as social media sites (if you choose to link your accounts to us).

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. 



Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years, we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our sales team at info@urbanproducts.com.au and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

 

Your rights

You have a lot of rights relating to your personal information:

-       The right to be informed about how your personal information is being used

-       The right to access the personal information we hold about you

-       The right to request the correction of inaccurate personal information we hold about

-       The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

-       The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time

-       The right to request that we transfer or port elements of your data either to you or another service provider

If you want to exercise your rights, have a complaint, or just have questions, please contact us. Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Urban Products website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Urban Products Pty Ltd. ABN 76 127 121 037