Product was successfully added to your shopping cart.

Urban Products

Skip to Main Content »

My Cart

You have no items in your shopping cart.

Settings 

FAQ

What is the minimum order requirements?

All orders must be a minimum of $400. Christmas orders are separate and must reach the relevant minimum order amount. Stock items must be ordered in minimum order quantities. The sale of the products to the customer is a non-exclusive basis and Urban Products has the right to sell the products to other parties at such price and items of sale without limitations on each occasion.

How much will freight cost?

All new orders will now have fixed freight charges. Freight charges are based on a percentage of your pre-GST order subtotal.


6% - Auckland
8% - North Island
11% - South Island

 

When will my order ship?

Christmas stock delivery

  • Order before 9th of March  - stock will be delivered from the 24th of September to the 9th of October. Stock is guaranteed.
  • Order between 10th of March – 30th of June – Stock will be delivered from the 10th of October – 15th of October. Stock is not guaranteed but it is likely that the order will be filled in full. Normal payment terms apply.
  • Order after 1st of July – Stock will be delivered from the 15th of October. Stock is not guaranteed. Orders are packed in order date, so it is likely that an order placed at this time will not be receiving all requested stock.
  • Order before 9th of March, but request delivery date later than 9th of October – Stock will not be guaranteed. Orders with earlier delivery dates will receive priority for the stock – orders with late delivery dates will only receive what is still available at the time of packing!

 

How long will delivery take?

Orders ship from our warehouse in Melbourne via Mainfreight and New Zealand Couriers. Please allow up to ten working days for orders to arrive from date of dispatch. 

Please note that during peak periods (e.g. during and directly after trade fairs, late January through February, and August through September) shipping periods may be delayed by 1-4 weeks due to high order volumes.

How do I get put on an account?

Customers who have previously ordered from Urban Products and completed an Account Application form may be eligible to go on to an account. Urban Products retains sole discretion as to who is eligible to go on an account and may revoke our expressed or implied approval for giving you credit at any time.

Do you have a showroom I can visit?

We do not have a showroom at this point in time. Our products can be viewed on the website, alternatively, you can view our range in person at the various trade fairs.

I have a faulty item or received the incorrect item. How can I return it?

All claim must be made within 10 days of the date of delivery and must quote the invoice number. All goods must retain their original packaging and be returned by our nominated freight company. The customer is deemed to have accepted each order unless written notice of any shortage, defect or other reason for non-acceptance is given within 10 days of the date of delivery. Liability in such circumstances is limited where appropriate to the replacement of missing or defective products or the refund of the appropriate portion of the purchase price at the option of Urban Products.

No warranties, representations or guarantees are given, made or implied in respect of the products except as may be required or implied by law.

Privacy

This site uses cookies for the purpose of improving our website.